Data Deletion Instructions

Last updated: 2026-09-22

In short

  • Disconnect your Instagram account any time from your dashboard.
  • Email us to delete your account and everything linked to it.
  • If you commented on a creator's post, you can ask us to delete that too.
  • We act on requests within 30 days.

If you’re a Convozy creator

You can remove your data in two ways:

  • Disconnect an Instagram account: from your Convozy dashboard, go to Settings → Connected Accounts and disconnect it. This immediately stops Convozy from making any further calls to Meta on your behalf and revokes our stored access token for that account.
  • Delete your Convozy account entirely: email privacy@orincore.com from the email address on your account requesting deletion. We’ll delete your account, connected Instagram account records, stored access tokens, and associated automation configurations within 30 days, except where we’re required to retain billing records for legal/tax purposes.

If you’re someone who commented on or messaged a Convozy user’s Instagram account

Convozy only stores the minimum data needed to run the creator’s automation (your Instagram-scoped user ID, username, and the text of the relevant comment/message) and does not use it for any purpose beyond that. To request deletion of this data, email privacy@orincore.com with the Instagram username involved and the creator’s account (if known); we’ll locate and delete matching records within 30 days.

Questions

privacy@orincore.com. See also our Privacy Policy.